Refund policy

Returns & Exchanges

We want you to love your SDH NY purchase. If for any reason it’s not the right fit, we’re happy to accept returns under the conditions below.

Return Eligibility

• Items must be returned within 7 days of delivery

• Items must be unused, unworn, and in pristine condition

• Items must be returned in their original packaging, including any protective materials

• We reserve the right to refuse returns that show signs of wear, damage, or use

Non-Returnable Items

• Sale or discounted items
  

• Items marked final sale

Return Process

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• To initiate a return, please email contact@sdhny.com with your order number and reason for return

Refunds

• Approved returns will be refunded to the original form of payment

• Refunds are processed within 5–10 business days after the return is received and inspected

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right

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